Ascent has today enhanced its market position by acquiring financial services business Excel Collection and Enquiry Services Ltd, a transaction which I am delighted to say has been approved by the Financial Conduct Authority.

This is a good fit with Ascent. Our businesses have similar values and at Ascent we have a clear purpose “Together we support financial wellbeing”, working with our clients, colleagues and communities to lead the way and always do the right thing. We support customers dealing with financial issues, and we want them to feel reassured and comfortable when engaging with us. We want them to know we’ll treat them fairly, that we care and will work with them towards improving their financial wellbeing.

The deal strengthens our market-leading position in the provision of field and affordability services to major financial institutions. Excel was established in 1994 and brings its full complement of employees together with a network of 150 professionals across the UK which adds to our own capabilities in seeking to help customers manage financial difficulties.

We will also of course continue to provide our litigation and BPO support services to financial institutions at scale.

If you would like any further information, please let me know and otherwise, very best wishes for 2021.

Kind regards

Mark