An increasing challenge for major lenders is how to ensure satisfactory governance and oversight of outsourced arrears management suppliers. This is in the context of where the regulatory burden is ever increasing but investment in internal processes and resources – especially in supplier management – may be going backwards. Increasingly, the solution to this challenge is to find “super-suppliers” who can provide a wide range of services, across multiple jurisdictions, all under the same high quality approach to governance and oversight.

https://www.mortgagefinancegazette.com/features/de-risk-outsourced-mortgage-arrears-processes-best-customer-outcomes-09-11-2018/