This in-depth survey gives a great insight into this sector and a critical customer interaction - it automatically brings to mind a comparison to the FCA expectations and requirements and how the same issue would be approached - keeping the debate going of the direction of travel for OFGEM and the utility sector - and those that support it!
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Resolving issues in a timely manner and keeping customers informed about their complaints are just the basics. Suppliers need to also make sure that anyone who complains has access to independent advice
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