The focus on setting long-term sustainable payment arrangements backed up by carefully and diligently put together income and expenditure analysis can easily become undone by the modern day phenomena of pay volatility. According to this article, between 66%-80% people take home a different amount each month making budgeting difficult to say the least. In Ascent we work with customers and try to use figures they believe are realistic, which are more towards the average than lowest, however we stress if there are any significant changes to get back in touch with us to discuss their situation and we will be happy to review matters. Also we encourage customers, if they can, to pay more to help improve their arrears positions.