Over recent years we have started to ask about savings for Christmas when talking with customers about their income, expenditure and...

It’s starting to feel to me that the commercial pressure of funding debt advice means there is probably going to be one too many...

Pleased to confirm Ascent has once again passed the Financial Services Supplier Qualification System, which facilitates supplier...

The image most people picture when you say you work in the debt recovery sector is that of ‘burly bailiffs knocking on doors’. Stories...

Santander UK Plc v Fletcher [2018] EWHC 2778 (Ch)

Contact information: For further information or to discuss any aspect of the legal...

A new savings scheme launched in September by the Government called 'Help to Save' could be the perfect way to help customers in...

Politics, reigion and now being in debt are the things not to talk about around the dinner table, or maybe they are! Debt stigma is a...

Hope you find my article on customer outcomes in this month's MFG of interest:  

Whilst the number of customers with mortgage arrears continues to decline, those cases with more significant arrears have remained static...

The Civil Procedure Rule Committee issued a new update yesterday.

The key change is that there will be a Video Hearings Pilot Scheme -...

I can’t remember exactly how many years ago when we started to call Debtors - Customers. I can go back 9 years easily. It was a change...

The Pre-Action Protocol for basic Debt Claims is now (just over) a year old. This protocol applies to unsecured loans, credit card and...

I was astounded to hear that according to YouGov Custom research, close to three quarters (72%) of UK adults have not heard of ‘open...